Why Choose a Bradford O’Keefe Funeral Home?
The purpose of this section is to explain what makes Bradford-O’Keefe Funeral Home
Different and as a result a better choice over the local competitors.
- We encourage families to personalize funeral tributes.
- We are family owned and operated.
- We have an excellent staff.
- Our business practices are based on high ethical standards.
- We operate five conveniently located facilities in South Mississippi, in addition to two cemetaries and a cremation facility.
- We offer an excellent value for the money.
- We back this up with testimonials from families we’ve served.
Excellent Staff
Many of the things that make us different are possible due to our size, having grown the firm to five locations serving hundreds of families each year. The challenge to us is to deliver consistently outstanding service across our five locations every day of the year. In delivering our service to a family, it would be common for the family to interact with many of our employees, so the quality of our staff is paramount and considered to be our most valuable asset. A funeral is an event that involves proper execution of a great number of details, with no opportunity to “do it over.” Flawless execution allows the family to relax and focus on celebrating the life of the decedent. Our management philosophy aimed at having an excellent staff is as follows:
- Attract the best and brightest in our business, those that truly have a heart to serve others.
- Retain our staff by treating them as well as we desire for them to treat you, our customer.
- Give them autonomy to serve you in the best manner possible, having access to the resources
of the firm as if they were an owner. - Recognize and reward their hard work and dedication towards serving you.
The result of this is that we feel we have the best Embalming and Preparation staff in South Mississippi, aimed at caring for the human remains of the decedent in a most competent manner. Many families have commented on the quality of our body preparation. We believe we have the best Funeral Directors in South Mississippi, who are allowed to take the time to deliver personalized service knowing that providing this level of funeral service will take more time and effort. Many of our customers have commented on the caring and personal service provided by their Funeral Director. And, we believe we have the best support staff in South Mississippi, from the employees that answer our phones to those that deliver flowers, drive cars and greet those entering our facilities. To take any of their contributions for granted is a mistake, because it is only as a result of the smooth delivery of many small things that our service is judged excellent. Ninety-five percent of our families rate the quality of our services as Excellent, but our culture dictates that we desire to continuously improve.
Value for the Money
Are we the funeral home offering the lowest published prices? No. Do we seek to be the funeral provider offering the lowest published prices? No. So, why would Bradford-O’Keefe be the best choice for value? When you pay our service charge, we work to serve you and your best interests, with no hidden agenda. When you seek a provider of service offering the lowest published prices, you will generally receive the amount of service you paid for and moreover, will usually not have the provider acting with your best interests in mind. Customers in this scenario have to beware of bait and switch where the bait is the low price, with the switch coming in the form of adding this and that to your bill so that your total expenditure is nowhere near what you expected. If value is your biggest concern, then we welcome comparing the quality of our facilities, services and caring staff to any provider you wish to consider. After an apples to apples comparison, there will be no doubt in your mind who provides the best value.
Any business needs to be profitable to survive, and we set our prices to allow us to be profitable and to invest in maintaining and improving our business. With prices set in this manner, we have no reason to have a hidden agenda and this fact combined with our philosophy regarding how we treat our families means that we are working for your best interests, not our own. Competently meeting your needs at a fair price you approved ahead of time is how we aim to deliver high value for the amount you decide to spend. Also, despite our desire to provide only the best quality service, we can deliver funerals at a price to meet your budget.